If you cannot start a charge, it may be a temporary service disruption or an ongoing issue at the facility.
Check service notifications in the app: Under each facility in the app, any active service notifications are displayed with status and expected action.
If the facility/outlet is offline: In most cases, you can start charging with an RFID tag – it works locally and does not require a connection. The requirement is that the RFID tag has been used at the outlet before the service outage.
If there is no service notification in the app and the outlet/facility is offline, contact support at support@chargenode.eu or +46 10 205 10 55.