Make sure you have the correct area code and location number. If you scan the QR code next to the outlet, you will always get the right location. Sometimes the app has difficulty distinguishing between two areas that are close to each other. In that case, it is important that you check that the correct area code is shown in the app where you have parked.
If charging still does not start
The most common reason why charging does not start is that the cable lock has not engaged. Try the steps below before attempting to start charging via the app/RFID tag.
Make sure there is no debris stuck in the cable.
Press the cable firmly into the charger's outlet.
Then start charging via the app/RFID tag