Can't log in to the app? Here are the most common reasons and how to resolve them.
Reset the password
Open the app and tap "Continue with email" on the login page
Enter your registered email address and click the "Forgot your password?" text further down the page.
You will now be taken to a field in the app where you need to enter a reset code. This has been sent to your email. Check the spam folder if the email doesn't appear – it is sent from no-reply@chargenode.eu.
The verification code is valid for 24 hours. If it doesn't work, request a new one through the app. The email may take 5–10 minutes to arrive.