Charging customer
Here you can find all the information you need about, the app, charging, and payment via QR code.
Charging Guide
Tags, Badges, and RFID
Frequently Asked Questions
- Charging and Power – What you need to know as a new electric vehicle owner
- Why is the account blocked?
- Close your account
- Forgotten password and login problems in the app
- Incorrect charge or unknown transaction
Show all Show less
- Different price compared to yesterday?
- How do I connect an existing RFID tag to my ChargeNode account?
- What do I do if my RFID tag is lost?
- Whatis the charging price?
- Where do I scan my RFID tag on the charging box?
- How do I order a new RFID tag?
- How do I add a payment card?
- Can I pay by invoice?
- When are my charges billed?
- Where do I find the receipt?
- How do I change my payment card?
- How do I pay a failed billing charge?
- Do I need to pay a parking fee when I charge?
- How do I become a member of a Private area?
- If charging does not start
- Why do I need to enter a departure time?
- Why doesn't charging start immediately and why does it stop after a while?
- Why isn't my car charging fully?
- What effect can I expect?